Position:             Operations Coordinator

Location:            Bristol (BS10)

Salary:                 £32,000 per annum + performance-related pay

Hours:                 Monday – Friday | 8:00am – 5:00pm

A fast-growing, nationally scaling business within the mobility and assistive equipment sector is seeking an Operations Coordinator to play a pivotal role in driving engineering efficiency, supplier performance, and operational control.

This is a key position sitting at the heart of operations, engineering, supply chain, and finance — ideal for someone who thrives in a detail-driven, high-impact environment.

As Operations Coordinator, you’ll ensure issues are resolved right first time, unnecessary costs are eliminated, and operational data flows accurately across systems. You’ll act as a central point of expertise, supporting teams with guidance, training, and structure while driving continuous improvement.

Key Responsibilities:

• Providing operational guidance to customer care, operations, and engineering teams on engineer deployment and escalation
• Reducing unnecessary engineer call-outs through effective troubleshooting and decision frameworks
• Supporting the creation and maintenance of SOPs, playbooks, and escalation pathways
• Acting as a key contact for suppliers, challenging warranty claims, defects, and sub-standard parts
• Tracking supplier performance, fault trends, and recurring product issues
• Recovering supplier credits and preventing cost leakage
• Reviewing engineering invoices for accuracy and legitimacy
• Maintaining accurate records for warranties, credits, chargebacks, and costs
• Supporting coordination and performance tracking of field and workshop engineers
• Monitoring KPIs such as first-time fix rate, repeat visits, repair times, and service NPS
• Identifying inefficiencies and working with management to improve turnaround times

You’ll ideally have:

• You’ll be confident, analytical, and comfortable operating across multiple departments, with a strong sense of ownership and accountability.
• Experience in an operations, coordination, or control-based role
• Strong commercial awareness and confidence challenging suppliers
• Excellent organisational skills and attention to detail
• A calm, logical, solutions-focused approach
• Experience working with CRM, operational, or finance systems
• A data-driven mindset with the ability to interpret trends and performance metrics
• Genuine opportunity to influence processes and performance at scale