A fintech company born in Ukraine and conquering the global payments market. We create flexible financial solutions for online businesses worldwide, helping clients simplify complex payment processes and scale their businesses.

Our product is not just a payment platform but a comprehensive solution that adapts to the needs of each merchant. We support our clients throughout every stage of cooperation: from integration to business growth and payment flow scaling.

We are currently looking for a Key Account Manager who will become a trusted partner for our merchants and help them get the maximum value from our product.

What we expect:

• 2+ years of experience in Account Management, Customer Success, or Business
• Development, preferably in fintech, crypto, or payments;
• Understanding of payment processing, acquiring, and crypto infrastructure (PSPs, payment gateways, settlements);
• Experience working with B2B clients and international markets;
• Excellent communication skills and the ability to explain technical concepts in a simple and understandable way;
• High level of proactivity, independence, and result orientation;
• Upper-Intermediate (B2) English or higher.

Main goals of the role:

• Ensure the successful launch of all merchants after integration and guide them to active product adoption;
• Increase clients' transaction volume through account development, implementation of new payment solutions, and multi-chain integrations;
• Reactivate inactive merchants, identify churn reasons, and bring them back to active payment processing.

What you will do:

• Support merchants throughout the entire customer journey: onboarding, day-to-day support, and strategic account development;
• Serve as the primary point of contact for a portfolio of clients, providing guidance on integrations, settlements, fees, and product functionality;
• Monitor merchant activity and proactively respond to risks, issues, and growth opportunities;
• Identify upsell and cross-sell opportunities and collaborate with the Business Development team to implement them;
• Drive client retention by developing a deep understanding of their business and offering tailored solutions;
• Prepare regular account reviews and reports on partnership performance;
• Collect and communicate customer feedback to the Product team, representing merchants' interests within the company;
• Stay up to date with trends in crypto payments and payment processing.

Nice to have:

• Experience working with crypto payment processing platforms or stablecoin payments;
• Experience managing large or enterprise clients;
• Understanding of the blockchain ecosystem and modern payment trends.

We offer:

• Competitive salary and a bonus system tied to client retention and revenue growth;
• Hybrid work format: office in Kyiv or Warsaw, 5/2;
• Opportunity to work in one of the fastest-growing areas of fintech — crypto payments;
• The ability to influence product development and see the direct impact of your work;
• Professional autonomy, fast decision-making, and a team building an international fintech product with global ambitions.