We are looking to recruit an Account Success Manager for an international Payment Service Provider (PSP) based in Cyprus.

Position Details:

• Full-time, on-site position in Cyprus.
• Reporting directly to the Head of Account Management / Customer Success.
• Immediate hiring.

Mandatory Requirements:

• Minimum 1 year of experience in Account Management, Customer Success, or Relationship Management.
• Previous experience within the Payments / PSP / FinTech industry (experience in iGaming is a strong advantage).
• Experience managing merchant accounts.
• Fluent English (both written and spoken).
• Good understanding of the payments ecosystem, including:
• Payment Operations
• Acquirers
• Payment Gateways
• Chargebacks
• Risk Management
• KYC
• AML
• PCI DSS

Preferred Qualifications:

• Previous experience with a PSP, Payment Gateway, Acquiring Bank, FinTech, or iGaming company.
• Additional languages such as Spanish, Russian, Arabic, German, French, or Portuguese are a strong advantage.

Key Responsibilities:

• Manage and grow a portfolio of existing high-risk iGaming merchants.
• Build and maintain long-term merchant relationships.
• Ensure high customer satisfaction and retention.
• Identify Upsell and Cross-sell opportunities.
• Increase payment processing volume across existing merchants.
• Work closely with Operations, Technical, and Compliance teams to resolve merchant issues efficiently.

Target Clients:

Existing high-risk iGaming merchants across Europe, LATAM, Asia, and the Middle East.