We are seeking an experienced and strategic Head of VIP to lead and scale our VIP department. This role is critical to building long-term relationships with high-value players, optimizing VIP engagement strategies, and delivering exceptional player experiences.

You will be responsible for setting the vision for VIP operations, leading a high-performing team, and driving key KPIs related to retention, loyalty, and revenue.

Key Responsibilities

• Develop and implement strategies to attract, retain, and engage VIP players
• Lead, mentor, and motivate a team of VIP / Account Managers
• Build and maintain strong, personalized relationships with high-value players
• Define, monitor, and deliver KPIs for the VIP department and individual team members
• Analyze player behavior and performance data to identify growth opportunities and optimize engagement
• Manage VIP programs, bonuses, promotions, and special events
• Oversee the VIP department budget, resources, and incentive structures
• Prepare and present regular performance reports to senior management

Requirements

• At least 2 years of experience as a Head of VIP, VIP Team Lead, or similar role in the iGaming industry
• Excellent communication and interpersonal skills
• Strong analytical mindset with the ability to make data-driven decisions
• Proven experience in building and maintaining long-term player relationships
• Strong negotiation skills and ability to manage player expectations
• Solid understanding of iGaming products and player behavior
• Fluent English is required; additional languages are a strong plus

Benefits

• 24 working days of paid annual leave
• 6 paid sick days
• Official employment
• Medical insurance
• Office coffee zone with fruits and snacks
• Corporate lunch provided by the company
• Gym access and sports classes
• Healthy, friendly, and supportive work atmosphere
• English or Greek language classes partially covered by the company